Cons

• “I refer other businesses to Paubox and they have to leave a message or complete the contact us on the website, then someone calls them back.”
• “Only mention that I miss the personal representative that I experienced when I started.”
• “The primary downside was the cost associated with the email encryption service. It was too expensive for me as a single account user.”
• “That more organizations haven’t started using it (email portals are horrid).”

Paubox Pricing – Higher than Average Costs, but Good Value for Money

Paubox’s starting price is $29/month, which is significantly higher than some of its biggest competitors, such as ProtonMain (starting price of $4 per month) and Zix (starting price at $8 per month), which are some of the most popular email encryption software at the moment. That said, if you compare all the features of these email platforms, you will notice that there is a reason why Paubox is more expensive. Not only is Paubox HIPAA-compliant, but it also offers some advanced unique features that are not found elsewhere.

Paubox Email Suite

With the Paubox Email Suite, you will gain encrypted email, email DLP, and inbound security with ExecProtect under a single subscription.

The Standard plan starts at $29/month (flat rate for 1-10 users), billed annually, with no setup fee. Once you have 11 users, the price jumps to $110/month, again billed annually. Every new user adds $10 to the price, so for 21 users, it’s priced at $210/month, $310/month for 31 users, and so on for up to 50 users. For businesses with 51+ users, Paubox offers custom-tailored pricing.

The Standard plan includes:

• Blanket TLS email encryption
• Real-time analytics
• Email reports
• U.S. data centers
• HITRUST CSF certification
• HIPAA compliance
• Business associate agreement
• Help center
• Secure contact form
• Secure calendar invites
• Two-factor authentication

We are continuing our Paubox review with the Plus plan. It starts at $59/month (flat rate for 1-10 users), billed annually. It also includes a $999 setup fee. Once you reach 11 users, the price rises to $154 per month, and with every new user, it grows for an additional $14. As with the previous plan, once you reach 51 users, Paubox offers custom pricing based on the number of users of your business.

Plus ups the Standard plan with:

• Inbound security
• ExecProtect

Last but not least is the Premium plan with a starting price of $79/month (flat rate for 1-10 users), billed annually, and a $999 setup fee. After 10 users, the starting price is $198/month, which rises for an additional $18 for every new user added. For businesses with more than 50 users, Paubox again offers custom pricing.

The Premium plan offers everything from the previous packages, with the addition of:

• Email archiving
• Email DLP

Paubox Marketing

Paubox also offers a HIPAA compliant email marketing solution which is entirely free for up to 100 contacts. This is another reason why Paubox is at least one step ahead of its competitors, and many Paubox reviews confirm it.

The features available with the free version are:

• Blanket TLS email encryption
• Unlimited emails
• Send PHI
• Store PHI
• Responsive templates
• Design editor
• Segmentation
• Real-time analytics
• Smart text
• Contact list import
• Secure file storage
• Link click tracking
• Two-factor authentication
• U.S. data centers
• HIPAA compliance
• Business associate agreement
• Help Center

If you have more than 100 contacts or require more advanced features such as access to additional IPs API docs, REST API, and custom themes, you will have to upgrade to the Standard plan. The plan is priced at $99 per month for 101-4,999 contacts, $599 per month for 5,000-25,999 contacts, $2,999 per month for 30,000-44,999 contacts, and $5,999 for 45,000-50,000 contacts. Paubox also offers custom pricing for businesses with 50,000+ contacts.

Paubox Email API

Paubox also offers A HITRUST CSF certified email API for developers and IT professionals. As the case is with the marketing solution, the Email API is free to use for up to 300 emails per month.

The free version includes:

• Blanket TLS email encryption
• REST API
• Comprehensive client libraries
• Real-time analytics
• Help Center
• API docs
• Two-factor authentication
• U.S. data centers
• HIPAA compliance
• Business associate agreement
• HITRUST CSF certification

The research for our Paubox review shows that if you want to send emails via the SMTP authentication or SMTP relay and have 300+ emails per month, you will have to upgrade to the Standard plan. The plan costs $99/month for up to 10,000 emails per month, $299 per month for up to 25,000 emails per month, $449 per month for up to 50,000 emails per month, and $849 per month for up to 100,000 emails per month.

The plans are billed annually, but overages may apply. So, if you reach your limit, you will be charged a small amount for email sent beyond the limit of your plan. For example, if your plan includes 10,000 emails you will be charged an additional $0.013 per email, for 30,000 emails you will be charged an additional $0.013 per email, for 50,000 emails – an additional $0.01 per email, and lastly, for 100,000 emails you will be charged an additional $0.0098 per email.

As you can see from all the plans available, Paubox pricing is significantly higher than what any other Paubox alternative offers. Still, if it’s within your budget, it will be worth the money. The software is easy to use, comes on a stable and reliable platform, and offers many advanced features that can’t be found elsewhere. There is also a Paubox discount in the form of custom pricing for large businesses and enterprises.

Paubox Security – Advanced Protection for Your Email Communication

What makes Paubox encrypted email stand apart from its alternatives is the HIPAA (The Health Insurance Portability and Accountability Act of 1996) compliance. It also uses AWS (Amazon Web Services) as its cloud platform. This means that Paubox provides all the necessary certifications and audits required in the healthcare industry, such as ISO 27001, FedRAMP, and the Service Organization Control Reports (SOC1, SOC2, and SOC3). Paubox is GDPR compliant and also in compliance with the CISPE Code of Conduct.

Paubox reviews show that users appreciate the platform’s many robust security features. One of those is the Key Management Service (KMS), which provides master keys that can be used to encrypt/decrypt data. The software also uses the Transport Layer Security (TLS). This specific protocol was created to ensure privacy between communicating applications and their users on the internet.

Last but not least, Paubox webmail offers several useful network security features such as stateless network access and flow logs. The stateless network access controls lists and the dynamic reassignment of Paubox instances into stateful security groups. These features were made to further protect all data from unauthorized network access. The flow log creates an audit trail of all accepted and rejected connection instances processing, transmitting, or storing Protected Health Information (PHI).

Paubox Support – Reliable Team and Fast Response Time

Paubox offers a bundle of resources to its users – a blog, customer stories, guides and whitepapers, a podcast, webinars, and a help center. The help center includes a vast knowledge database and an option to submit a request.

Unfortunately, there is no phone or live chat support option. This is where Paubox lacks compared to some of its biggest competitors. Still, the Paubox customer service is reliable and generally able to answer all questions or work through problems.

The company might not have a support phone line, but they do have a number if you want to talk to them directly about their product. The Paubox phone number is +1-415-795-7396, and they can be reached Monday to Friday from 9 AM to 5 PM.

Final Verdict

There are many reasons why you should choose this software, especially if you are in the healthcare business. HIPAA compliance, robust security features, and advanced email management capabilities are just a few. The superior Paubox encryption meanwhile keeps all your communication safe.

That said, the software comes with several weaknesses. The Paubox cost is very high, and as a result, many businesses go with a cheaper alternative. The Paubox customer service doesn’t offer phone support nor live chat, and according to many Paubox reviews, users would appreciate these options.

In the end, it’s all about the pros outweighing the cons. We firmly believe that if you can afford Paubox, you will quickly understand its value. We can also turn a blind eye to the lack of phone and chat support, since the vendor offers a vast knowledge base and is known to deal with problems swiftly.