What is Infobip?
About Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world’s biggest companies to scale their customer communications.
We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including:
What is Infobip and how does it work?
Infobip is a cloud-based platform that helps businesses communicate with their customers across various channels. It’s a platform built for speed, scale, and deliverability helping businesses create the perfect customer experience. It works to drive a better outcome for both – customers and businesses. Through the excellent communication channels, businesses can reach more customers with faster and reliable messaging including crystal-clear voice communications. Users can manage and create emails with a single integrated platform and deliver a better customer experience with WhatsApp Business API. Businesses can connect with customers globally using their favorite chat apps and stay engaged with Facebook Messenger. It works to reduce messaging costs and improve delivery rates in real-time. With personalized messages, users can create automated journeys with the platform. It allows users to always be available to support customers with smart chatbots. The live chat tool instantly helps to connect with customers over an app or website. The platform works to create rich customer profiles for targeted communication and craft customer journeys with automated workflows.
What do you like best about Infobip?
The UI/UX is as simple as it could get. Add-on features like delivery staggering, delivery window, url shortening, message previews, auto-reporting, detailed logs make your marketing experince very smooth. You basically don’t have to rely on any other source if you use Infobip portal for marketing campaigns/communications.
What do you dislike about Infobip?
Altough the product has everything you need, sometimes, when you have to contact the support teams you will be disappointed with the response time and the quality of response they share. Even when you explain the query in detail the support team will still share improper responses.
Infobip Product Report
The scores above are a summary of a comprehensive report available for this product, aggregating feedback from real IT professionals and business leaders.
Infobip has a product scorecard to explore each product feature, capability, and so much more.
- NET PROMOTER SCORE AND PLANNED RENEWAL RATES
- FEATURE AND VENDOR CAPABILITY BREAKDOWN
- VERSION AND MODULE SATISFACTION LEVELS
- COMPARISONS BY ORGANIZATION SIZE, USAGE, AND ROLE
Infobip Description
With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible.
THE INFOBIP ADVANTAGE
(1) Personalized omnichannel customer connections
Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.
(2) Global reach, local presence
Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.
(3) Full stack customer engagement
Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.