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Bitrix24 Overview

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What is Bitrix24?

Bitrix24 is an online workspace featuring tools designed to help you run your business easier and more efficiently. We’ve got task and project management tools, CRM, chats, video calls, website builder, telephony, CRM marketing and analytics, and so much more. The beauty of Bitrix24 is that all of these otherwise individual tools are conveniently packaged in a single online service, seamlessly integrated with each other, and available to you via a standard browser version, desktop app, or mobile app. Oh, and we do not limit the number of users per account – you can have as many as you want. Grow as you go and scale up with Bitrix24.

Bitrix24 is a collaboration software with complete tools for management, collaboration, communication, and sales. Bitrix24 provides a unified platform for files, projects, messages, tasks, and contacts.

Bitrix24 comes with several dozen integrations available in Bitrix24.Market. Users can also create apps using its REST API.

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more! Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate. With over 10 million users, Bitrix24 is one of the most popular business software solutions in the world. Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences. Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks. Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client’s email address. Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.


Features of Bitrix24:

Reasons why BITRIX24 is efficient for your Customer Communication management - The Tech Owl


  • Virtual office for a company to work, communicate and collaborate – at home or in the office.
  • Packed with client management, customer support, and marketing automation features, Bitrix24 CRM is a digital sales suite.
  • Set tasks, receive work reports, and manage projects online with the ultimate “get things done” tool from Bitrix24.
  • Tools used for quick and efficient communication with clients.
  • A template-based website builder allowing users to create websites, landing pages, and online stores.

    Why Bitrix24 CRM?

    With Bitrix24 CRM, you will be able to acquire leads effortlessly, manage all your contacts and transactions, automate your business processes, and simply close more deals.


  • “Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members.”
  • “The sales processes were automated, and I have greater control over my company and my employees and thus extract better performance from my team.”
  • “We choose Bitrix for our compnay’s CRM solution but I found that there are many more features which are useful for us. I love how we can manage leads from different sources on same platform.”
  • “I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members.”


  • “The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.”
  • “Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating.”
  • “It is awful and the service is worse than the software. It was nothing like what was presented to me.”
  • “So after lead validation, the mail is sent after that follow-up begins then its success or failure. Everyday sales team have to work on this process but sad to say No reporting structure at all.”

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