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Exceed.ai Overview

Exceed's Competitors, Revenue, Number of Employees, Funding, Acquisitions &  News - Owler Company Profile

Exceed.ai is an AI-powered Sales Enablement Software that automatically communicates with leads and enables sales and marketing teams to scale their lead engagement and qualification efforts. Exceed.ai follows up with every lead and qualifies them quickly and easily through two-way, automated conversations with prospects using natural language over chat and email.

Exceed.ai operates as a prospecting tool, enabling prospects to have human-like conversations with a virtual sales assistant through automated email communication or website chat forms. Designed to give prospects a ‘human experience’ until they qualify to speak to a real human agent, Exceed.ai utilizes machine learning technology to follow and replicate successful sales rep interactions. Other automation features include lead qualification and intelligent response processing, which enable the virtual assistant to understand lead responses and identify sales-ready opportunities.

Exceed.ai also offers a meeting scheduler, dynamic nurturing technology and personalization tools, such as firmographics and user profile data, which allow users to make meetings with leads and tailor lead conversations. Exceed.ai technology helps users manage leads, from initial engagement to handover to a real sales agent.

What is Exceed.ai?

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time.

Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for:

1. Inbound lead follow up – Immediately respond to and follow-up with incoming leads

2. Convert website visitors into leads via chatbot

3. Qualify leads (MQLs) – Verify a lead’s intent and qualify before handing it to sales

4. Sales touched but unresponsive – Follow-up after a rep has attempted outreach but the lead has been unresponsive.

5. Activation of cold/dormant leads – Initiate contact with prospects that previously expressed interest

6. Up-sell – Readout to free users to identify if they are ready to converse with a human rep

7. Low scoring and recently engaged leads – Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc.

Exceed.ai Reviews 2022: Details, Pricing, & Features | G2

About Exceed.ai

Exceed.ai by Genesys helps augment marketing & sales teams to drive more revenue growth opportunities. The virtual AI Sales Assistant works 24×7 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email, SMS & chat conversations. When a lead is qualified and ready to talk to a human the assistant will automatically schedule a meeting for your reps. Exceed automatically updates your CRM and marketing automation platform with the latest lead status.

Pros

  • “Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.”
  • “Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team.”
  • “It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones.”
  • “Even if a contact hasn’t wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable.”

Cons

  • “Hand over only qualified leads to your inside sales team. Remove repetitive error prone tasks your SDR and rep are performing.”
  • “Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do.”
  • “Code is on the large side and not fully optimized for fast delivery that slows down the page load time.”
  • “The integration into our CRM system was a bit confusing – it’s not readily clear how fields should be mapped.”

Key benefits of Exceed.ai

 

  • Exceed.ai by Genesys offers a multi-channel solution, allowing virtual sales representatives to engage with prospects through email, webchat, and SMS.
  • The virtual sales assistant uses machine learning and artificial intelligence to learn how to interact effectively with customers.
  • Personalization tools, such as firmographics and user profile data, help the virtual sales rep tailor conversations for each lead.
  • Intelligent response processing technology enables virtual sales reps to understand and respond appropriately to leads and their various questions, interests, and objections.
  • Exceed.ai integrates with leading software including Office 365, HubSpot, and Salesforce, helping marketing and sales teams to work more efficiently and reduce CAC.

Exceed.ai Reviews and Pricing 2022

What is Exceed.ai and how does it work?

Exceed.ai is a tool to generate qualified marketing and sales leads using AI. The AI sales assistant interacts with leads via an email or a chat-like form on the user’s website. The tool can comprehend responses including out of office replies, questions, interest, and objections and then give a response accordingly. The assistant also follows up with the lead to guide them through the funnel. It qualifies leads according to the user’s requirements and be handed over to human agents once the qualifying process is over. Visitors, leads, and customers can reply and respond via options provided to them by the AI assistant. The tool relies on Machine Learning to learn from each sales reps interactions to create more effective conversations. Users can also access a meeting scheduler to schedule meetings with leads without back and forth effort. The tool can also identify a lead’s decision point and shape further actions accordingly.

What do you like best about Exceed.ai?

Exceed’s virtual assistant tool has been a game changer in our Sales Department. The VI sends frequent emails, checks our sales reps’ calendars to schedule calls based on their availability, as well as updates our CRM with their status. Exceed also provides us with weekly analytics that helps us understand and track the effectiveness of our outreach efforts. Not to mention, Hadas and her team are so quick to respond when I have questions and are always available to hop on Zoom to clarify any concerns. Exceed’s VI’s are literally like having 3 additional employees who effectively work around the clock to schedule appointments

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